Shipping Policy

Kloriderm is committed to delivering your orders safely and efficiently. We work with shipping partners to deliver your skincare products and provide tracking information so you can follow your shipment.

1. Order Processing

Processing Time: Orders are typically processed within 1–2 business days, excluding weekends and holidays.

During busy periods, processing may take longer. If a significant delay affects your order, we will contact you using the email address provided at checkout.

Shipping Confirmation: Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. Tracking updates may take time to appear in the carrier’s system. Creation of a tracking number alone does not confirm carrier acceptance or delivery.

2. International Shipping & Customs

We offer international shipping to destinations available at checkout.

Customs, Duties & Taxes: International orders may be subject to customs duties, taxes, or import fees imposed by local authorities. Unless explicitly included at checkout, these charges are the recipient’s responsibility.

Customs Delays: Customs inspections and clearance procedures may extend delivery times beyond the estimates below.

If a package is held or returned because import charges have not been paid, please contact info@kloeiderm.com. We will review the shipment status and explain the available options and any applicable costs, subject to our Return & Refund Policy and applicable law.

3. Missing, Damaged, or Undelivered Orders

Damaged or Incorrect Items

If your order arrives damaged, leaking, or incorrect, please contact info@kloeiderm.com within 30 days of delivery.

Include:

• Your order number.
• A description of the issue.
• Clear photos or videos of the product and shipping packaging.

Please retain the packaging until your request has been reviewed. We will assess the issue and arrange an appropriate resolution under our Return & Refund Policy.

Packaging Damage: Minor cosmetic damage to external shipping packaging does not ordinarily qualify for a replacement or refund if the product, its container, and any protective seal remain intact. If damage affects the product’s condition or usability, please contact us.

Tracking Shows “Delivered,” but You Have Not Received Your Order

Please check the delivery location, household members, neighbors, and any building reception or mailroom.

If you still cannot locate the package, contact info@kloeiderm.com within 7 days of the recorded delivery date, where possible, so we can promptly investigate with the carrier.

We may request supporting information or ask you to assist with a carrier investigation. A “Delivered” tracking status will be considered as part of the investigation rather than automatically closing your claim.

Delayed or Lost in Transit

If your shipment has exceeded the estimated delivery window or appears to be lost, contact us with your order number. We will investigate and discuss the appropriate next steps.

The reporting periods above help us investigate promptly and do not limit rights available under applicable law.

4. Shipping Address Accuracy

Please provide a complete and accurate shipping address at checkout, including any apartment or unit number and the correct postal code.

If you notice an error, contact info@kloeiderm.com immediately. We will try to update the address before dispatch, but changes may not be possible once an order enters the shipping process.

If an incorrect or incomplete address causes a failed delivery or return to sender, additional shipping charges may apply. We will explain any proposed charges before arranging reshipment.

If the address error was caused by Kloriderm, we will arrange an appropriate correction at no additional shipping cost to you.

5. Estimated Delivery Times

The following estimates apply after dispatch and do not include the 1–2 business days needed for order processing.

Business days exclude weekends and public holidays.

Delivery times are estimates, not guaranteed arrival dates. Actual delivery may vary due to customs processing, local postal conditions, holidays, weather, or other shipping disruptions.

For other destinations, refer to any delivery estimate provided at checkout or contact our support team before ordering.

6. Policy Updates

We may update this Shipping Policy to reflect changes in our shipping arrangements, operational requirements, or applicable laws.

The policy in effect when you place your order will apply to that purchase, except where otherwise required by law.

Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded.

7. Contact Us

For questions about shipping, tracking, or delivery, contact:

Kloriderm Customer Support
Email: info@kloeiderm.com