Privacy Policy

Last updated: October 1, 2026

This Privacy Policy describes how Kloriderm (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit kloriderm.com (the “Site”), purchase our products, use our services, or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we collect.

Please read this Privacy Policy carefully to understand our information practices and your choices.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

When we make changes, we will update the “Last updated” date and provide any additional notice required by applicable law.

2. How We Collect Personal Information

The information we collect depends on how you interact with our Site and Services. We may collect information directly from you, automatically through your use of our Services, or from third parties that help us operate our business.

Information You Provide Directly

Personal information you provide may include:

• Your name.
• Billing and shipping addresses.
• Phone number and email address.
• Order details and payment confirmation information.
• Account credentials and security information, if you create an account.
• Information you provide when contacting customer support.

Some features require certain information to function. Choosing not to provide that information may prevent us from fulfilling your order or providing particular Services.

Information Collected Automatically

We may automatically collect information about your interaction with our Site and Services, including:

• Device and browser information.
• Network connection information and IP address.
• Pages viewed and products browsed.
• Interactions with our Site, emails, and advertisements.
• Other usage-related information.

We may collect this information using cookies, pixels, and similar technologies, subject to applicable consent requirements.

Information Received From Third Parties

We may receive information from providers that help us operate our business, including:

• Ecommerce service providers, such as Shopify where used.
• Payment processors.
• Fulfillment and shipping providers.
• Analytics providers.
• Advertising and marketing partners.
• Customer support providers.

Payment processors may collect payment details, such as credit or debit card information and billing addresses, to process transactions.

We and our service providers may also use cookies, web beacons, pixels, software development kits, and similar technologies to understand interactions with our Services.

3. How We Use Personal Information

Providing Products and Services

We may use your personal information to:

• Process payments and fulfill orders.
• Send order confirmations and purchase notifications.
• Create and manage customer accounts.
• Arrange shipping and delivery.
• Process returns, refunds, and exchanges.
• Provide other functions necessary to operate our online store.

Where Shopify services are used, Shopify may process certain information according to its own privacy policies.

Marketing and Advertising

Where permitted by applicable law, and with consent where required, we may use personal information to:

• Send promotional emails, text messages, or postal communications.
• Share product updates and special offers.
• Display advertisements on our Site or third-party websites.
• Personalize marketing content.
• Understand and measure the effectiveness of our campaigns.

Security and Fraud Prevention

We may use personal information to detect, investigate, prevent, or respond to suspected fraud, unauthorized transactions, illegal activity, or security threats.

If you create an account, you are responsible for keeping your login credentials secure. Please contact us if you believe your account has been compromised.

Customer Support and Service Improvement

We may use your information to respond to inquiries, resolve issues, improve our Services, and maintain our relationship with customers.

Legal and Business Purposes

We may also use information to comply with legal obligations, enforce our terms and policies, resolve disputes, and protect the rights and safety of our business, customers, and others.

4. Cookies and Similar Technologies

We may use cookies and similar technologies to:

• Maintain essential website functionality.
• Remember your preferences.
• Understand how visitors use our Site.
• Improve the shopping experience.
• Measure advertising performance.
• Personalize advertising where permitted.

Third-party service providers may also use these technologies in connection with the Services they provide to us.

You can adjust your browser settings to remove or reject cookies. Blocking cookies may affect certain features or prevent parts of the Site from functioning properly.

Where required by applicable law, we will obtain consent before using nonessential cookies and honor recognized opt-out signals, such as Global Privacy Control (GPC).

5. How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business, provide our Services, or meet legal requirements.

Recipients may include:

• Payment processors.
• Fulfillment and shipping partners.
• IT and cloud service providers.
• Analytics providers.
• Customer support providers.
• Business and marketing partners.
• Affiliates, where applicable.
• Government agencies or other authorities when legally required.

We may also disclose information in connection with a merger, acquisition, restructuring, bankruptcy, or another business transaction.

Information disclosed may include contact details, order and purchase information, usage data, and approximate location derived from an IP address.

We do not use or disclose sensitive personal information to infer personal characteristics without an appropriate legal basis or consent where required.

6. Advertising and Data Sharing

Where permitted by applicable law, we may share certain information with advertising and marketing partners to provide relevant advertisements and measure their performance.

This information may include:

• Name, email address, or phone number.
• Purchase history.
• Product and service interaction data.
• Device and usage information.

Depending on applicable law, certain advertising activities may qualify as a “sale,” “sharing,” or processing for targeted advertising. Where these activities apply, you may have the right to opt out.

To submit a privacy request, contact info@kloeiderm.com.

7. Third-Party Websites and Links

Our Site may contain links to third-party websites or platforms.

We are not responsible for the privacy, security, content, or practices of websites we do not control. Please review their privacy policies before providing personal information.

8. Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children.

If you are a parent or guardian and believe a child has provided personal information to us, please contact info@kloeiderm.com so we can review the matter and take appropriate action, including deletion where required.

9. Security and Retention

We take reasonable measures to protect personal information. However, no security system or method of transmission is completely secure.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including:

• Fulfilling orders and providing Services.
• Maintaining customer accounts.
• Complying with legal and recordkeeping obligations.
• Resolving disputes.
• Enforcing agreements and policies.

Retention periods vary depending on the type of information and the purpose for which it is used.

10. Your Privacy Rights

Depending on where you live and applicable law, you may have the right to:

• Access or obtain information about the personal information we hold about you.
• Request deletion of your personal information.
• Correct inaccurate personal information.
• Receive a portable copy of certain information.
• Restrict or object to certain processing.
• Withdraw consent where processing is based on consent.
• Opt out of certain advertising-related uses or disclosures.
• Appeal a decision concerning a privacy request.
• Manage your marketing preferences.

These rights may be subject to legal conditions and exceptions.

To exercise an applicable right, email info@kloeiderm.com. We may need to verify your identity before processing your request. Where permitted by law, an authorized agent may submit a request on your behalf.

We will respond within the time required by applicable law and will not discriminate against you for exercising your privacy rights.

11. Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link included in those messages.

Where we send promotional text messages, you may opt out by following the instructions provided in the message.

After opting out of marketing, you may still receive transactional or service-related communications about:

• Orders and delivery.
• Payments.
• Returns, refunds, or exchanges.
• Account activity.
• Customer support matters.

12. Complaints

If you have concerns about how we handle personal information, please contact info@kloeiderm.com.

Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

13. International Data Transfers

Your personal information may be transferred to, stored in, or processed in countries other than the country where you live, including countries where our service providers and business partners operate.

Where applicable law requires safeguards for international transfers, we will use an appropriate transfer mechanism, such as recognized Standard Contractual Clauses or another legally permitted mechanism.

14. Contact Us

For questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact:

Kloriderm Customer Support
Email: info@kloeiderm.com