Return & Refund Policy

At Kloriderm, your satisfaction matters to us. If something isn’t quite right with your purchase, we’re here to help with a clear and straightforward return and refund process.

1. Order Cancellations

You may request a cancellation before your order enters the shipping process by contacting info@kloeiderm.com with your order number.

Once an order has entered the shipping process, cancellation may no longer be possible. Orders that have already been dispatched must follow the return process below.

2. 30-Day Satisfaction Guarantee

We offer a 30-day return window, starting on the date your order is marked as delivered.

If you are not satisfied with your purchase, contact us within this period to request an eligible return, refund, or exchange.

Opened products that have been lightly used to try the product may be considered under this guarantee. Fully used products are not eligible unless they are faulty or applicable law provides otherwise.

3. How to Request a Return or Refund

Email info@kloeiderm.com and include:

• Your order number.
• The reason for your request.
• Photos or videos if the product arrived damaged, defective, leaking, or incorrect.

Our support team will review your request and provide return instructions, the authorized return address, and any applicable shipping arrangements.

Please do not return your order without contacting us first. Do not send returns to the address printed on the original shipping label. That address may not accept returns.

If a return is required, your refund will be reviewed after the returned product has been received and inspected.

4. Return Shipping Costs

Kloriderm covers return shipping costs when we confirm that a product is:

• Defective.
• Damaged or leaking upon arrival.
• Different from the item you ordered.

For change-of-mind or other satisfaction returns, customers are responsible for return shipping costs.

If we arrange a prepaid return label for a customer-paid return, we will tell you the cost before you agree to use it. The agreed amount may be deducted from your refund.

5. Return Eligibility

To qualify for a return under our satisfaction guarantee:

• Your request must be submitted within 30 days of delivery.
• The product must be unopened or only lightly used for evaluation.
• The original tube or container must be included.
• Any remaining product must be returned in its original container, securely closed and packaged to prevent leakage.

Please include the original outer packaging if available.

Products that have been emptied, altered, refilled, or damaged through misuse are not eligible under this guarantee. This does not affect your rights regarding faulty or incorrectly supplied products.

6. Approved Return Deadlines

Your return approval will include a deadline for sending the product back.

Please dispatch your return by that date and keep your proof of postage and tracking information until the return is resolved.

If you cannot meet the deadline, contact info@kloeiderm.com before it expires. Returns sent after the agreed deadline without an approved extension may be declined, subject to applicable law.

7. Non-Refundable Returns

Except where required by applicable law, refunds under this policy may be declined for:

• Fully used or empty products.
• Products damaged through misuse, improper storage, or alteration.
• Products returned in a different container.
• Items clearly identified as final sale at the time of purchase.
• Returns sent without prior approval or to an unauthorized address.
• Requests submitted outside the applicable return window.
• Returns dispatched after the agreed deadline without an approved extension.

Opening a product for reasonable testing does not, by itself, make it ineligible under our 30-day satisfaction guarantee.

8. Bundle Orders and Partial Returns

If you purchased a discounted bundle and return only part of it, the items you keep may no longer qualify for the original bundle discount.

For eligible satisfaction returns, your refund will be calculated as:

Total amount paid for the bundle minus the regular price, at the time of purchase, of the items you keep.

The refund will not exceed the amount you paid and will not result in an additional charge. Any agreed return shipping costs may also be deducted.

Our support team will confirm the calculation before you proceed. Returns involving defective, damaged, or incorrect items will be handled in accordance with your applicable consumer rights.

9. Refund Processing Time

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within approximately 5 business days.

Your bank, card provider, or payment processor may take an additional 2–3 business days to display the funds. Processing times can vary.

If more than 10 business days have passed since your refund was confirmed, contact info@kloeiderm.com.

10. Exchanges

We offer exchanges for the same product when the original item is confirmed to be defective, damaged, leaking upon arrival, or incorrect, subject to availability.

To request an exchange, email info@kloeiderm.com with your order number and relevant photos.

If a replacement is unavailable, we will discuss an appropriate refund or other resolution with you.

For a different product, please contact us about returning the original purchase and placing a separate order.

11. Purchases Through Third-Party Platforms

This policy applies to purchases made directly through kloriderm.com.

If you purchased a Kloriderm product through another retailer or marketplace, please contact that seller or platform to initiate your return or refund. Its policies may apply to your transaction.

Our team can help with general product questions, but refunds for third-party purchases may need to be handled by the original seller.

12. Additional Information and Your Rights

We may decline requests that do not meet this policy. If a return is declined, we will explain the reason and any available next steps. We will obtain your agreement before arranging any return shipment at your expense.

Nothing in this policy limits any consumer rights or remedies that cannot be excluded under applicable law.

For cancellation, return, refund, or exchange assistance, contact:

Kloriderm Customer Support
Email: info@kloeiderm.com